Customer Support Options 📞
Tombola Arcade provides several ways to reach the support team. Live chat is available directly through the casino website and mobile apps, offering real-time assistance for account queries, payment questions, and technical issues. The on-site contact form provides an alternative for non-urgent matters or when documentation needs to be attached.
Support operates around the clock, seven days a week. The team handles queries in English and covers all aspects of the gaming experience, from registration and verification through to withdrawals and bonus terms. For immediate assistance, live chat typically offers the fastest response.
Expected Response Times
Live chat queries are usually answered within minutes during peak hours. Contact form submissions receive responses within 24 hours on average, though complex account or payment matters may require additional investigation. Withdrawal verification queries are prioritised given the 2-4 hour processing window for most methods.
The support team can access full account history, making it straightforward to resolve queries without repeated explanations. Players should have their account username ready when contacting support to speed up verification.
Licence and Regulatory Information
Tombola Arcade operates under licence from the UK Gambling Commission (number 38613) and the Gibraltar Gambling Commissioner (number 052). These regulators set strict standards for player protection, fair gaming, and responsible gambling measures.
Disputes that cannot be resolved through customer support may be escalated to the relevant regulator. The UK Gambling Commission provides independent dispute resolution services for players in Great Britain. Full licensing details and regulatory contact information are available in the casino footer and terms and conditions.
Responsible Gambling Support
For gambling-related concerns or support, GamCare operates a free helpline at 0808 8020 133. BeGambleAware also provides resources and assistance. Tombola Arcade customer support can implement deposit limits, cooling-off periods, or self-exclusion at any time upon request.
